Case Studies
Education
Streamlined Solution for High-Volume Monochrome Printing with GoodSuite
Objectives
A prominent university department needed a reliable copier that seamlessly supported its specialized applications for printing student exams and essays — previously fulfilled by a now-unavailable device.
Challenges
- Limited Service: The department was under contract with a large direct vendor but received little to no support.
- Specific Need: They needed a specific copier model compatible with their exam printing software.
- Vendor Limitation: The current vendor refused to provide the unit due to low revenue potential.
- Procurement Autonomy: Autonomy in purchasing existed, but careful navigation of university protocols was required.
Solutions
- Sourced the Exact Required Unit: Located and acquired the specific model the department had used previously, which was essential for their workflow.
- Tested for Compatibility and Performance: Ran internal testing in GoodSuite’s service warehouse to ensure functionality with the department’s specific exam-printing applications.
- Delivered with Minimal Disruption: Coordinated a smooth delivery and setup tailored to the department’s schedule and immediate needs.
Benefits
Tailored Compatibility
Delivered a device that perfectly matched the department’s specialized academic printing requirements.
Seamless Implementation
Coordinated quick setup and testing for minimal disruption and immediate usability.
Trusted Partner
Built long-term trust through responsive support and a no-pressure, solution-first approach.
“I was in desperate need of a copier for a specific purpose for a specific time frame. This was not the normal situation where I needed a basic workhorse machine for 60 months. This was for a much shorter time frame.
I had reached out to numerous companies asking for help and found that help in GoodSuite through Mr. Stuart Fratkin. Stuart helped me refine what I was looking for and then gave me a number of reasonable options. He and I both knew this wasn’t going to be a big money maker for his company and still he took the time to listen and then research a solution for me.
He and his team provided me and my team with a very workable solution that met our need in the short time frame we were working in. I am VERY impressed with the service, the professionalism, and the care that GoodSuite through Stuart provided us.
If you have a need for office equipment, reach out to this company and tell them what your challenge is. They won’t try to upsell you, they want the best for you and trust that helping you in that way will benefit them in the long run.
I have been working in the office technology field for 30 years now. I have never had a better experience with a vendor than I have had with OfficeSuite.
I HIGHLY RECOMMEND this company!”Phillip B.
