HQ’s How To’s: Place a Service Call

It’s Monday morning and there is an alert of a paper jam on your machine but you can’t get rid of the message – it is clear that you need a service call. What do you need to do next? In this edition of HQ’s How To’s we will show you all the information you should have in order to place a quick service call.

Step 1: Gather information If you are on Copier Headquarters service,you should have sticker on your machine with the below information. If there is not a sticker on your machine, you should have

Your company name
The point of contact on site and the best number to reach them
The machine model and serial number
A description of the problem

Step 2: Contact Copier Headquarters in the medium that is easiest to you

Call our office 818-874-1200 or 805-532-9977. We have a live and local team member answer the phone to provide the best service possible. No hold music, no time difference, just our team
E-mail service@chqs.com and expect a response within an hour
Use our chat feature below and talk to a CHQS who can submit your request for you
Our Twitter @chqsinc and Facebook accounts are monitored 24/7. Leave us a tweet or a comment and we will respond within the hour as well

Step 3: Relax and let Copier Headquarters get you back to running at the speed of business

Author

Brent Portera

Brent has been with GoodSuite for eight years, leading revenue strategy across Managed IT, cybersecurity, print, and Cloud Phone Systems. He builds and manages the go-to-market strategy, from prospecting and pipeline creation to sales execution and coaching. His biggest accomplishment has been building and scaling GoodSuite's Managed IT and cybersecurity services.

Brent has coached soccer for 15 years, leading multiple teams to AYSO state finalist tournaments and helping players earn Division I scholarships, all while maintaining an undefeated streak across seasons.