Frequently Asked Questions (FAQs)
Managed Print Services (MPS)
Managed Print Services (MPS) involve outsourcing the management of your printing needs to a specialized provider. At GoodSuite, we offer comprehensive MPS that optimize your print environment, reduce costs, and enhance efficiency. To get started, contact us via phone, text, chat, email, or submit a Print Assessment form. Our experts will assess your needs, provide a tailored proposal, and guide you through the implementation process.
No, MPS can benefit organizations of all sizes. While large organizations typically have more complex print environments, small and medium-sized businesses can also achieve significant cost savings and efficiency improvements through MPS. GoodSuite’s Managed Print Services are scalable and customizable to fit the unique needs of any business.
Yes, MPS is designed to integrate seamlessly with your existing IT infrastructure. GoodSuite works closely with your IT team to ensure compatibility and minimize disruptions during implementation. Our goal is to enhance your current systems, not disrupt them.
To get started with GoodSuite’s Managed Print Services, contact us via phone, text, chat, email, or submit a Print Assessment form. Our experts will assess your needs, provide a tailored proposal, and guide you through the implementation process.
Data Collection Agent (DCA) Software for Printers
The Data Collection Agent (DCA) seamlessly extends your print environment. It automates your equipment’s data and increases visibility into your printing activities. It frees up your time and allows you to work faster, be more efficient, and more organized.
We offer the DCA for FREE to our clients.
The system only keeps track of Meter Reads and Toner Usage, ensuring Data Privacy. It transmits only necessary information for remote printer service management, such as consumable status and service incidents. Importantly, it doesn’t gather or send any user or print job data, guaranteeing user privacy and data security.
We understand the importance of maintaining your workflow’s continuity. Our team is ready to assist with integrating DCA into your system, ensuring a smooth transition without disrupting your operations. Installation and setup take about 5-10 minutes.
DCA provides a real-time, continuous print service management solution that is accessible via the Internet as a cloud service. The DCA solution enables us to deliver efficient and responsive print services while reducing costs. Data security measures and protocols are implemented to ensure safe and reliable remote print service delivery.
For real-time communication, DCA employs a specialized industry-standard protocol, XMPP (Extensible Messaging and Presence Protocol). This protocol ensures encrypted transmission of XML information securely over SSL, with additional encryption for enhanced security. The low overhead of data messages allows for fast and secure transmission, maintaining security and data integrity. XMPP, a protocol also utilized by NATO for secure communication, ensures the highest security standards.
The Internet Engineering Task Force (IETF) recognizes XMPP as an industry standard widely used in cloud printing, network management, and financial trading. EKM Insight utilizes the default XMPP port (5222), commonly open within firewalls and routers. Alternative ports can be configured upon request to ensure compatibility with existing network configurations.
Managed IT Services
With a tailored approach to managed IT services, GoodSuite evaluates the particular needs of each customer and creates a solution that fits their objectives, financial constraints, and industry-specific difficulties.
An initial consultation to evaluate your IT needs and objectives precedes the implementation phase. After that, GoodSuite creates a personalized plan, moves your systems to their platform, offers continuous support and monitoring, and routinely examines and revises your IT strategy.
Indeed, each client’s unique needs and financial constraints are taken into account while creating managed IT service plans at GoodSuite. Depending on your choices, these programs could offer different degrees of monitoring, assistance, and other services.
GoodSuite offers complete data backup and recovery solutions, minimizing downtime and data loss in the event of a disaster through the use of automated recovery processes, redundant storage systems, and routine backups of important data.
Contact GoodSuite’s team to arrange a consultation if you want to begin using their managed IT services. They will evaluate your current IT setup, talk with you about your objectives and specifications, and create a personalized plan that will fulfill your demands and surpass your expectations.
Co-Managed IT Services
Co-Managed IT Services, also known as Co-Sourced IT Services, refer to a collaborative approach in which a company’s internal IT team works hand-in-hand with an external IT service provider. This partnership allows organizations to leverage the expertise and resources of both teams to enhance overall IT capabilities.
In a Co-Managed IT setup, the internal IT team retains control over their infrastructure and daily operations. They collaborate with an external IT service provider to supplement their capabilities and address specific needs. In contrast, Fully Outsourced IT means handing over complete responsibility for IT management to an external provider.
Co-Managed IT offers several advantages, such as access to specialized skills, increased scalability, improved security measures, reduced IT downtime, cost-effectiveness, and enhanced productivity through a combined effort of in-house and external teams.
Co-Managed IT is a great fit for businesses of various sizes, industries, and IT complexities. If you already have an internal IT team and wish to optimize their performance or require additional support for specific projects or tasks, Co-Managed IT can be an ideal solution.
Cyber Security Services
Cyber security refers to the practice of protecting computer systems, networks, and data from various forms of cyber threats, including hacking, unauthorized access, data breaches, and other malicious activities.
Cyber security is crucial because our modern world heavily relies on digital technology. Without proper security measures, sensitive information can be compromised, leading to financial loss, privacy breaches, and disruption of critical services.
Businesses should implement a comprehensive cyber security strategy that includes employee training, regular security assessments, network monitoring, data encryption, access controls, and incident response plans.
GoodSuite offers a range of cyber security solutions, including network monitoring, threat detection, vulnerability assessments, and security consulting. Their services aim to protect businesses and individuals from cyber threats and ensure a proactive approach to security.
Cyber Risk Assessment
A Free Cyber Risk Assessment is a service offered by cybersecurity providers to evaluate your organization’s network and systems for vulnerabilities, threats, and security risks without any cost. It aims to identify potential security gaps and provide recommendations to improve your cybersecurity posture.
Considering a Free Cyber Risk Assessment helps you understand your current cybersecurity state, uncover hidden malware, and identify vulnerabilities within your network. It’s a proactive step towards enhancing your security measures and protecting your organization from potential cyber threats.
The assessment typically includes an evaluation of your network’s security vulnerabilities, detection of existing malware or threats, analysis of web and email traffic for risks, and an assessment of your data loss prevention strategies. The specifics can vary depending on the provider.
The duration of the assessment can vary based on the size and complexity of your network. Typically, it can range from a few days to a couple of weeks.
Preparation requirements can vary, but generally, you might need to provide access to your network and systems, ensure that relevant personnel are informed about the assessment, and possibly configure your systems to allow for the assessment activities.
After the assessment, the service provider typically delivers a comprehensive report detailing the findings, including identified vulnerabilities, potential threats, and recommendations for improving your cybersecurity defenses.
Reputable service providers ensure that your information remains confidential and secure during the assessment process. It’s important to discuss and understand their data protection and privacy policies beforehand.
Teach Before The Breach (TBTB) Program
Teach Before the Breach (TBTB) program is a service provided by GoodSuite that aims to educate individuals and organizations about cybersecurity best practices to prevent data breaches.
Cybersecurity education is essential because it helps individuals and organizations understand the threats they face in the digital world and how to protect themselves. It empowers them to make informed decisions to prevent data breaches.
Teach Before the Breach (TBTB) program is beneficial for individuals, businesses, non-profit organizations, and any entity that uses digital technology. It’s designed to help anyone interested in enhancing their cybersecurity knowledge.
Yes, the Teach Before the Breach (TBTB) program is designed to cater to individuals with varying levels of cybersecurity knowledge, including beginners. It provides foundational information and gradually builds on it.
Dark Web Scan (DWS)
A dark web scan is a service that looks for sensitive information, like passwords and email addresses, on the dark web for your company or personal information. It checks to see if this information has been sold or hacked.
You can take preemptive steps to safeguard your identity and secure your accounts before any harm is done by using a dark web check to find out whether your information has been exposed in data breaches.
GoodSuite’s Dark Web Scan (DWS) searches databases, forums, and dark web markets using sophisticated search engines and methodologies to look for any instances where your personal or company information is being exchanged or sold.
To assist you in identifying potential security concerns and taking immediate action to secure your information, GoodSite does offer a free Dark Web Scan (DWS).
For the scan to look for your information on the dark web, you will usually need to enter your email address along with maybe other identifiers like your name or phone number.
Of course! Our team of professionals can assist you in understanding the results of your scan and offer further advice on protecting your data. For individualized assistance, get in touch with us via our website or give us a call.
Back-Up and Disaster Recovery
The process of safeguarding data by creating copies of it and guaranteeing its accessibility in the case of data loss or a disaster is known as Back-Up and Disaster Recovery, or BCDR. Businesses must use BCDR solutions to protect against unanticipated occurrences that could disrupt operations and compromise sensitive data, such as hardware malfunctions, natural catastrophes, and data breaches.
A variety of data, including files, documents, databases, apps, and system configurations, can be backed up by GoodSuite’s BDR solution. GoodSuite offers comprehensive protection for vital company apps, financial data, and customer records.
The backup solution offered by GoodSuite can be set up to run as often as necessary—hourly, regularly, or according to a schedule you create that meets your unique needs. This guarantees that your data is current and available when you need it most.
GoodSuite keeps back-up data on safe off-site servers spread across multiple data centers. Your data will be safe and accessible even in the case of an infrastructure breakdown or local calamity thanks to this redundancy.
Indeed, additional security protections are included in GoodSuite’s BDR solution to guard against ransomware attacks and other online dangers. You may swiftly recover from ransomware attacks without having to pay a ransom by routinely backing up your data and keeping it securely off-site.
It’s simple to get started with GoodSuite’s Back-Up and Disaster Recovery solution. To arrange a consultation and go over your particular demands and requirements, just get in touch with our team. In order to safeguard your data and guarantee business continuity, our specialists will collaborate with you to create a unique BCDR solution.
Managed VoIP Phone Systems
Managed VoIP (Voice over Internet Protocol) Phone Systems are advanced communication solutions that use the internet for making and receiving calls, offering a range of features like voicemail, call forwarding, and conference calling. Unlike traditional phone lines, VoIP systems offer greater flexibility and can integrate with other business tools.
VoIP systems transmit voice as data over the internet, unlike traditional systems that use analog signals over copper wires. This allows for more features, better call quality, and integration with other digital tools. VoIP systems are also generally more cost-effective and scalable.
GoodSuite’s Managed VoIP Systems offer several benefits including cost savings, improved call quality, scalability, remote working capabilities, easy integration with other business tools, and professional management and support.
Yes, our VoIP systems are designed to seamlessly integrate with a wide range of business tools and software, enhancing productivity and ensuring a unified communication experience.
Yes, a stable and high-speed internet connection is essential for VoIP systems to function effectively and maintain high call quality.
VoIP phone systems are highly reliable, especially when managed by a professional service provider like GoodSuite. We ensure optimal uptime and have contingencies in place to manage any potential issues swiftly.
Security is a top priority for VoIP systems. GoodSuite employs robust security measures including encryption, secure data transmission, and regular security updates to safeguard your communications.
Audio & Visual Solutions
Audio & Visual (A/V) Solutions refer to the integration of audio, video, and display technologies to enhance communication, collaboration, and presentations in businesses. This can include conference room setups, digital signage, video conferencing, and more.
Any business can benefit from A/V solutions, but they are particularly valuable for companies that rely on presentations, team collaboration, training sessions, and client meetings. This includes corporate offices, educational institutions, healthcare facilities, and retail environments.
Our A/V solutions improve communication, collaboration, and engagement by providing seamless, high-quality audio and video technology. This allows for more effective meetings, presentations, and customer interactions, enhancing overall productivity and customer experience.
GoodSuite offers a variety of equipment, including video conferencing systems, projectors, interactive displays, sound systems, digital signage, and more. We work with top manufacturers to provide reliable, high-quality A/V technology.
Yes, GoodSuite specializes in setting up conference rooms with advanced A/V technology. We ensure your space is equipped with everything needed for smooth presentations, video conferencing, and team collaboration.
Absolutely. GoodSuite provides ongoing support and maintenance for all of our Audio & Visual Solutions. From installation to troubleshooting and upgrades, our team ensures your system continues to perform optimally.
Managed IT services are IT solutions offered by a third-party provider to manage and monitor a business’s IT infrastructure. This includes network management, security, data backup and recovery, and other IT-related tasks that help organizations maintain optimal efficiency, productivity, and security.
Managed IT services provide numerous benefits, including reduced downtime and increased productivity, improved security and compliance, access to the latest technology and expertise, predictable and transparent pricing, and the ability to scale services up or down as business needs change.
When choosing a managed IT services provider, it’s important to consider factors such as their experience, certifications, reputation, responsiveness, and pricing. Additionally, it’s crucial to ensure that the provider offers the specific services your business needs, such as network management, cybersecurity, cloud computing, or data backup and recovery. By evaluating these factors and selecting a reputable provider, you can rest assured that your IT infrastructure is in good hands.