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Complete Guide to Secure Print Management

We live in a digitized world. Although technology can bring many advantages to our organizations and businesses, these devices and features can also create significant vulnerabilities if not managed correctly. We generally think of our computers and smartphones as vulnerable devices, but have you considered potential weaknesses caused by your printer? Printers and multifunction devices are frequently overlooked in the world of cybersecurity, even though they handle sensitive data. 

Secure print management can ensure your organization is secure on all fronts, delivering enhanced safety for these often-forgotten devices. This solution, especially when paired with managed print services, can prevent your printer from becoming an entry point for cyber threats. Learn how secure print management can enhance your business’s cybersecurity and what you can do to keep your printer secure. 

What is Secure Print Management? 

Secure print management involves the tools, strategies, and policies used to ensure that documents are printed securely, data is protected, and access is controlled across a print fleet. This includes protecting data in transit, controlling who can print and when, and auditing all print activity.  

One of the most important features of secure print management is secure print release, which requires user authentication at the device before the print job can be completed. This feature prevents unauthorized users from accessing print jobs that can contain sensitive personal information. 

How to Keep Your Print Fleet Secure 

What features and practices can you implement to keep your print fleet secure? Find some of the best practices below to ensure security for your print devices. 

Implement User Authentication 

User authentication is one of the most important ways to keep your device secure and prevent data breaches. This prevents unauthorized access to sensitive documents by adding an extra layer of security. Most often, this is done through secure print release, which requires the user to verify their identity before the print job is completed. Authentication can come in the form of PIN codes, ID badges, or single sign-on (SSO) solutions. 

Secure Your Network Connections 

Confirming that your devices are on secure wireless networks is another important key to preventing bad actors from accessing print data. Your organization should disable unused ports and protocols, such as FTP, Telnet, or SNMPv1, as these can be easily exploited. Placing printers on a separate VLAN, effectively isolating them from the main network, allows for added security. 

Enable Encryption 

To enhance security measures even further, enabling encryption on your printers is crucial. By encrypting data in transit and at rest, you can prevent bad actors from accessing these files. With secure print management, you can encrypt using protocols like HTTPS or IPsec, allowing peace of mind for your organization. 

Regularly Update Firmware 

Using outdated firmware can expose your devices to countless vulnerabilities. Print manufacturers release firmware updates that often patch known security vulnerabilities, so staying on top of these updates is crucial. Make sure your organization checks for updates and installs them in a timely manner to keep your printing fleet secure. 

Keep Devices Physically Secure 

Although cybersecurity measures are a must, another important element is physical security. Every device in your print fleet should be placed in secure, monitored locations. Preventing unauthorized physical access to your devices prevents data from being stolen from the printer. 

Audit Devices Regularly 

Another important aspect of keeping your print fleet secure is auditing devices regularly. Your organization should implement logging and monitoring tools to track usage of the device and detect any unusual behavior. These detailed audit trails can help identify unauthorized access attempts or any print activity out of the norm. 

Managed Print Services for Secure Print Management 

With managed print services, or MPS, your organization can implement secure print management, ultimately safeguarding your devices and preventing it from becoming a vulnerability for cybercriminals. Find more details about these services and how they can enhance print security below. 

Security Assessments and Risk Audits 

Managed print service providers start their services by assessing your existing print environment. Your provider will identify vulnerabilities, including unsecured devices, outdated firmware, open network ports, or excessive, unnecessary user access. After completing this audit and identifying weaknesses, managed print services will recommend tailored solutions with a clear plan to fix any vulnerabilities. 

User Authentication and Secure Print Release 

Implementing secure print release is a must for offices dealing with any sensitive print data. Secure print release requires user authentication on your device before documents can be printed. With PIN codes or swipe cards, this feature ensures only authorized users can access specific features or release print jobs in the queue. 

Encrypted Printing and Data Protection 

Keeping your data encrypted and protected is another crucial aspect of security that can be implemented through managed print services. MPS providers enable SSL/TLS encryption for print job transmission, as well as hard drive encryption for stored data. Another important element is the automatic wiping of job history after printing, which can prevent sensitive data from being recovered after a job is complete. 

Continuous Monitoring and Reporting 

Gaining visibility about print activity is a crucial aspect of print security, and managed print services provide this visibility through detailed reporting and print audits. These audits allow you to monitor who printed what, when it was printed, and which device created the job. You can also enable alerts for any unusual activity. Overall, these features support compliance regulations and allow you to detect potential threats early. 

Proactive Maintenance and Troubleshooting 

Managed print service providers keep devices secure by regularly patching vulnerabilities that could result in data breaches. Your provider will also service devices to avoid any security issues caused by outdated firmware or hardware malfunctions. 

Implement Secure Print Management at Your Business 

With a managed print services provider implementing secure print management at your organization, you can ensure your print fleet is completely secure without posing risks for harmful vulnerabilities.  

Searching for a trusted provider? Count on GoodSuite, California’s leading provider of managed print and IT solutions. Our team of trusted professionals will tailor your services to meet your specific needs, allowing you to access customized solutions that suit your business. Request an assessment online or call us today to learn more. 

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Gary Dergazarian

Vice President

Gary brings 15 years of experience in the technology, office software, and equipment world. He is a business development professional and a workflow solution solver with proven success as a sales leader in services and technology organizations. Gary has been one of our Top selling producers and strategists year after year. He possesses major strengths such as excellent communication skills and business acumen. Gary is passionate, dedicated, and creative. He thrives when working with other business leaders to find innovative ways to create better efficiency and productivity in their offices, and he is comfortable providing solutions for many different types of industries. He is an avid fisherman and outdoors man. When he is not problem solving, Gary loves to hike, golf, and enjoys cycling.

Michael Shoop

Field Service Supervisor

Field Service Supervisor Michael is a Sharp Master Technician. If you aren’t familiar with that term, it’s a bit like winning Iron Chef – the best of the best. There aren’t a lot of them around. He is a veteran and was with AOA for 30 years. His main service area will be Ventura County. He is also very committed to his customers, and always seeks to provide world class service.

Nasim Attaripour

Marketing Coordinator

Nasim brings 5 years of Graphic Design experience to GoodSuite and has been with the company for a year now. She minored in Psychology and received her Bachelor of Fine Arts with a concentration in Graphic Design from California State University, Fullerton. Nasim is extremely detail oriented, creative, and loves building relationships. Nasim is a big asset to company and her strive to constantly learn more has allowed her to grow from her original position as an Administrative Assistant to her new position as Marketing Coordinator. Nasim is a big Foodie and is constantly searching for new places to dine and has a passion for traveling to new places and learning about new cultures when given the chance.

Saleh Shirafkan

Technician

Saleh brings 16 years of industry knowledge to the team and is copier certified on Sharp, Xerox, HP, Samsung, Brother, and Oki. His attention to detail, need for efficiency, and superior customer service skills earns him constant praise from customers and colleagues alike. As a great leader and a fast learner, Saleh is always eager to learn more. When he’s not troubleshooting, Saleh enjoys playing soccer, poker, or solving jigsaw puzzles in his spare time.

Garry Dominiak

Technician

Garry has a 30 year history in the industry and carries a degree in electronics technology. He has completed courses with network administration and is also certified for Xerox, HP, Sharp, Samsung, Oki, and Brother copiers. Garry is a demonstrated hard worker who is willing to go above and beyond to complete job tasks. Garry’s interests include education, street bikes, recreational activities, camping, travel, and family time.

Brent Portera

Director of Managed Services

Brent has been in the Managed Services field for 12+ years focusing on strategic client alignment. He began his career in the document imaging space as an Account Executive and consistently overachieved expectations with a primary focus on Managed Print Services. He has served at numerous roles in the past ranging from MPS Specialist to Vice President of Sales & MPS. Brent has a degree in Computer Science which has continually aided in his ability to deliver custom tailored solutions for his clients. Brent is currently leading the charge for GoodSuite as the Director of Managed Services focusing on Managed IT, Managed Print, and Managed Phone systems for our clients enabling each customer to leverage technology to reach their organizational goals. Brent also focuses on devoting time to coaching his children in numerous sports and loves to unwind at Dodger Stadium with his family.

Colby Noji

Vice President of Service

Colby has been in the copier industry for 27 years. With a degree in electronics and various network certifications, he brings a lot of industry knowledge to GoodSuite. Colby is certified on the following brands: Sharp, Xerox, HP, Samsung, Brother, Oki, Kyocera, Konica Minolta, Canon, and Risograph. He has great customer communications skills and is a strong leader, team player, and self-starter. Outside of the office, Colby likes to bowl, exercise, watch sports, and make trips to Vegas when he gets the chance.

Thomas Chacko

Controller

Thomas Chacko holds a master’s degree in Accounting and brings more than 15 years of industry experience to GoodSuite. He has held a variety of roles, which enable him to identify areas of opportunity and solutions quickly. His honest, humble yet determined personality makes him an invaluable resource. Thomas has always enjoyed sports. Highlights of his high school baseball career include pitching two no-hitters. In his free time, he plays both basketball and softball in recreational leagues. He also loves cooking, experimenting with new recipes all the time. If he is not playing sports or cooking, you can find him exploring nature with his family.

Stuart Fratkin

Executive Vice President

You may recognize Stuart from his previous career as a professional actor in which he amassed over 20 years’ experience in entertainment. Most notably, guest starring on Friends, N.Y.P.D and Judging Amy several times. He co-starred in the films Teen Wolf Too as “Stiles” and the cult classic Ski School as “Fitz”. He starred in his own TV series in 1989-1990 called They Came From Outer Space.

In 2002, wanting to transition to a career that could provide steadier income for his family, he started as a Xerox Account Manager. He worked his way up to Training Manager and began his role as Sales Operation Manager with Copier Headquarters in 2006. He was promoted to Vice President of Agency Operations in 2010 and to his current position as Executive Vice President in 2015. Stuart’s main focus is training his sales staff to bring levity to every situation you are in, people always remember who made them laugh. He is focused on being the anti-salesman; creating relationships and reasons to make the office easier to work in, which are always more beneficial than a quick sale.

Dan Strull

Founder / CEO

After graduating from the Marshall School of Business from USC, Dan worked in various roles at Xerox Corporation for 11 years learning the industry before starting Copier Headquarters, now GoodSuite in 1998.

Dan’s focus from day 1 has been to provide the best level of customer service at the speed of business. Dan’s ambition to be the number one vendor in the area is by trying to find a way to improve the level of service by thinking of creative ways and using dynamic consumer tools to stay ahead of the market.

Dan is proud of what he has built and has used the company success to be a beacon in the community and give back. The company feels that giving time and effort is more important and the company provides two days a year for Volunteer Time Off to serve the community. After all, if you are not giving, you are not living.

Christianne Strull

CFO

Christianne Strull graduated from the Marshall School of Business at the University of Southern California. She has been GoodSuite since its infancy, and her role has expanded along with the company. She is excited to see the growth and transformation of GoodSuite has managed over the years. Christianne enjoys spending time with her family, their dogs and attending USC football games, among other pursuits.