Every day, Copier Headquarters dispatches service calls. From jams to deliveries, our team covers Santa Barbara, Ventura, and Los Angeles Counties with speed of business as their fuel. Our service team consists of 4 technicians (Colby, Gilbert, Saleh and Garry), our Director of Service and Logistics (Jodie), and our Warehouse Manager (Clint). Here is what a typical day for our service team looks like!
7:30am Head out to the first call of the day
Many of the technicians leave their front door to be at your front door as soon as possible. Our technicians live in the territories we serve, so getting to our customers, regardless of location.
8:00 am Start fielding phone requests and online submissions
Jodie is the point person for placing all of your service requests. With over twenty years experience in the office equipment industry, Jodie handles your service issue with speed and humor. Did you know that a majority of service calls are cancelled just by rebooting (turning off and then turning on) your machine? She is able to fix your problem in 5 minutes!
9:30 am Load the truck for deliveries
Clint is an integral part of getting your new office solutions to you. He organizes our warehouse to bring machines in and out efficiently. We make sure you have a Customer Care Tag, that all of the accessories are installed properly, and that your machine is cleaned and wrapped correctly. Once on the truck, Gilbert installs it at your office. Removal of your unproductive machines happen on the same day and you are on the way to productivity.
12:00 Lunch break and stocking up!
Our technicians carry lots of parts with them in order to reduce your down time. Stopping at the office for a lunch break is great, but as soon as our techs finish, they are loading up with parts, based on what the service request is, and heading back out into the field.
2:00 pm Scheduling deliveries
If you have purchased a new machine, part of our process is confirming the details of your order. We make sure that every obstacle we may incur (like steps, password protected networks, etc.) are addressed so your delivery goes as quickly as possible. Coordinating deliveries means managing a lot of moving parts, but it is important to us that the delivery process goes smoothly for our customers.
3:30 Research and Follow Up
Sometimes an error code isn’t making sense or a part needs to be ordered to complete a service issue. Inputting orders that day helps our customers get back to the speed of business faster.
4:30 pm Pack up and hit that last call
Just like on the way in, our techs try to hit one last call on the way out. Our technicians average 4-7 calls per day! That doesn’t include any time they help you fix your machine over the phone! Throughout the day, we are in constant communication with all members of the service team. If you need to place a request you can always
- Call our office 818.874.1200 | 805.532.9977
- E-mail Service@CHQS.com
- Place an Online Request
- Chat with us LIVE – just click the box on the right!