Dear Mr. Strull, The reason for my email is to express my appreciation for the excellent service provided by your Director of IT Services, Steve Nichols. I had the pleasure of meeting him today because of a problem with our Xerox Workcentre. Steve was extremely helpful and provided excellent customer service that did not go unnoticed. Because of the nature of our business, the Workcentre is essential for our everyday operations. I am please to say that because of Steve everything is working perfectly. It is because of employees like him, that provide this quality of service, that customers are loyal to your company. I congratulate you for having such an excellent staff member in your company. Sincerely, – Jean Koper Law Office of Sahag Majarian II