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How to Use IT Services to Empower Your Remote Workforce

The landscape of work has undergone a transformative shift in recent years, with remote work becoming a mainstream and essential mode of operation for businesses around the world. This transition has been accelerated by technological advancements, particularly in the realm of Information Technology (IT).

The ability to use IT services effectively can empower your remote workforce, allowing them to be more productive, efficient, and engaged. In this article, we will explore how businesses can harness the power of IT services to empower their remote workforce, ensuring that they remain connected, secure, and well-equipped to thrive in a digital work environment.

The Remote Work Revolution

Remote work, once considered a perk, has now become a fundamental component of the modern workplace. The COVID-19 pandemic forced many organizations to adapt quickly to remote work, and in doing so, they discovered its potential benefits. These include increased flexibility for employees, access to a broader talent pool, cost savings on office space, and reduced commuting times. As a result, remote work is here to stay, and companies are now focusing on optimizing their remote work environments for the long term.

IT Services as the Backbone of Remote Work

IT services play a pivotal role in making remote work feasible and productive. They encompass a wide range of technologies and solutions that enable employees to connect, collaborate, and

perform their tasks from anywhere. Here are some key IT services that can empower your remote workforce:

  • Cloud Computing: Embracing cloud computing services like Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) can provide your remote workforce with secure access to company data and applications. Cloud computing allows employees to work seamlessly from various locations while ensuring data remains safe and accessible.
  • Virtual Private Networks (VPNs): VPNs establish secure connections over the internet, enabling remote workers to access company resources as if they were in the office. This ensures data privacy and security, making it a crucial tool for remote work.
  • Collaboration Tools: Communication and collaboration tools like Slack, Microsoft Teams, and Zoom have become essential for remote teams. These platforms facilitate real-time communication, video conferencing, document sharing, and project management, fostering collaboration regardless of physical distance.
  • Cybersecurity Solutions: Protecting sensitive company data is paramount. Robust cybersecurity solutions, including firewalls, antivirus software, and employee training programs, safeguard against cyber threats that have become more prevalent in the remote work era.
  • Mobile Device Management (MDM): With remote work, employees often use personal devices for work-related tasks. MDM solutions allow companies to manage and secure these devices, ensuring compliance with company policies and protecting sensitive information.
  • Remote Desktop Services: These services enable remote workers to access their office desktops from anywhere with an internet connection. This is particularly useful for tasks that require specialized software or hardware that may not be available on personal devices.
  • Data Backup and Recovery: Remote work does not eliminate the risk of data loss. Implementing robust data backup and recovery solutions ensures that critical company data is protected and can be quickly restored in case of an incident.

Empowering Your Remote Workforce with IT Services

Now that we’ve identified the key IT services that underpin remote work, let’s delve into how businesses can leverage these services to empower their remote workforce.

  • Prioritize Connectivity: Reliable internet connectivity is the lifeline of remote work. Ensure that your employees have access to high-speed internet and consider providing stipends or support for internet expenses. Additionally, invest in backup solutions like mobile hotspots to mitigate downtime in case of internet outages.
  • Secure Access to Resources: Implement strong access controls and authentication mechanisms to ensure that only authorized individuals can access company resources. Multi-factor authentication (MFA) adds an extra layer of security by requiring users to provide multiple forms of verification.
  • Support and Training: Remote workers may encounter technical challenges or cybersecurity threats. Provide comprehensive IT support, including remote troubleshooting and assistance. Regular training on best practices for remote work and cybersecurity is also crucial to keep employees informed and vigilant.
  • Flexible Work Environment: IT services should enable flexibility in work hours and locations. Cloud-based applications and collaboration tools allow employees to work on their own terms, improving work-life balance and job satisfaction.
  • Streamlined Communication: Foster a culture of open and effective communication. Encourage the use of collaboration tools for team meetings, instant messaging, and document sharing. Establish clear communication guidelines to prevent misunderstandings and promote inclusivity.
  • Data Security Awareness: Train remote workers to recognize phishing attempts, social engineering tactics, and other cybersecurity threats. Regularly update them on emerging threats and the importance of adhering to company security policies.
  • Performance Monitoring: Use IT services to monitor employee productivity, not as a means of surveillance, but to identify areas where additional support or resources may be needed. This data can help managers make informed decisions about workload distribution and resource allocation.
  • Feedback Mechanisms: Encourage feedback from remote workers about their IT experiences. Use this feedback to make continuous improvements and adapt IT services to meet evolving needs.

Challenges of Empowering a Remote Workforce with IT Services

While IT services can greatly empower remote workforces, there are also challenges that businesses need to address to ensure a successful transition:

  • Security Risks: The remote work environment can introduce new security risks, such as unsecured home networks and personal devices. It’s crucial to invest in robust cybersecurity measures and educate employees about cybersecurity best practices.
  • Technology Disparities: Not all remote workers have access to the same technology or internet speeds. This digital divide can create inequalities in productivity and collaboration. Companies should consider providing necessary hardware or subsidizing internet costs for those in need.
  • Isolation and Engagement: Remote workers may experience feelings of isolation or disconnection from the company culture. Employers should make an effort to maintain a sense of community through virtual team-building activities, regular check-ins, and inclusive communication.
  • Overworking: The boundaries between work and personal life can blur in a remote work setting, leading to potential issues of overworking and burnout. Encourage employees to establish clear work hours and take regular breaks to recharge.
  • Technical Issues: Technical problems are inevitable, and they can disrupt work. Companies should have IT support available to address issues promptly and minimize downtime.

Empowering your remote workforce through effective IT services is not only essential for adapting to the changing landscape of work but also for maintaining productivity and employee

satisfaction. As remote work becomes a permanent fixture in the business world, investing in the right IT services is crucial to ensure that your remote employees have the tools, support, and security they need to excel in their roles. By prioritizing connectivity, security, flexibility, and communication, businesses can unlock the full potential of their remote workforce and stay competitive in the digital age.

Are you ready to transform your business and embrace a brighter future?

Join hands with GoodSuite today, and let’s embark on a journey of innovation, efficiency, and success.

At GoodSuite, we’re committed to providing you with top-notch IT solutions that can elevate your organization to new heights.

Our team of experts is ready to tailor IT services to your unique needs, ensuring that you and your workforce are empowered, secure, and poised for growth.Your journey to IT excellence starts with a single step. Contact GoodSuite today, and let’s build a brighter, more connected tomorrow, together. Your success is our mission.

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Brent Portera

Director of Managed Services

Brent has been in the Managed Services field for 12+ years focusing on strategic client alignment. He began his career in the document imaging space as an Account Executive and consistently overachieved expectations with a primary focus on Managed Print Services. He has served at numerous roles in the past ranging from MPS Specialist to Vice President of Sales & MPS. Brent has a degree in Computer Science which has continually aided in his ability to deliver custom tailored solutions for his clients. Brent is currently leading the charge for GoodSuite as the Director of Managed Services focusing on Managed IT, Managed Print, and Managed Phone systems for our clients enabling each customer to leverage technology to reach their organizational goals. Brent also focuses on devoting time to coaching his children in numerous sports and loves to unwind at Dodger Stadium with his family.

John McMillan

IT Analyst

Originally from Tennessee, John McMillan joined GoodSuite’s IT team in 2017. He has over 8 years of experience and brings to the table a background in cyber-security. As an IT Specialist, John works closely with all GoodSuite’s clients as a trusted advisor. He also graduated from Full Sail University in 2011 and is glad to spend much of his free time volunteering at his local church. John is an avid Star Wars fan.

Jorge Alvarez

IT Analyst

Jorge Alvarez joined GoodSuite at the start of 2018. Since then, he has become our lead Analyst for installations for our various types of technology solutions. Before taking the leap into Information Technology, he attended CSUN to pursue education in law enforcement. Jorge is an avid backpacker and most weekends, you can find him in the Angeles forest doing some exploring. Jorge currently holds a brown belt in Judo and a black belt in Shotokan Karate.

Clint Noji

Manager of Fufillment Operations

Clint has 20 years of Warehousing experience and is certified for Loan Servicing. He is responsible for expediting customer orders and quality control through effective leadership and directing. Known to spread positive vibes among people with great customer service and sharing industry knowledge, Clint is always working hard with a smile on his face. Clint was a lead singer in a band and had played all over Los Angeles, including the Troubadour. Clint also has a twin whom he works with at GoodSuite.

Saleh Shirafkan

Technician

Saleh brings 16 years of industry knowledge to the team and is copier certified on Sharp, Xerox, HP, Samsung, Brother, and Oki. His attention to detail, need for efficiency, and superior customer service skills earns him constant praise from customers and colleagues alike. As a great leader and a fast learner, Saleh is always eager to learn more. When he’s not troubleshooting, Saleh enjoys playing soccer, poker, or solving jigsaw puzzles in his spare time.

Sergio Ruiz

Technician

Sergio has experience in various environments within the electronics industries for 28 years. He has a degree in Applied Science Electronics. He has copier certifications for Xerox, Sharp, and Konica. Sergio possesses strong knowledge of manufactured products sold by GoodSuite and delivers great customer service skills. When not working on machines, Sergio likes to work on personal vehicles in his spare time.

Musa Ra Men

Technician

Musa has been in the copier industry for 30 years. He has a degree from Oxnard Community College. He has copier certifications for Xerox and Sharp and possesses excellent customer communications skills. Musa is a proud father of two daughters who graduated with degrees in chemistry and biology. He will be celebrating 30 years of marriage in 2019. Outside of work he enjoys long walks on the beach and is interested in history and human nutrition.

Garry Dominiak

Technician

Garry has a 30 year history in the industry and carries a degree in electronics technology. He has completed courses with network administration and is also certified for Xerox, HP, Sharp, Samsung, Oki, and Brother copiers. Garry is a demonstrated hard worker who is willing to go above and beyond to complete job tasks. Garry’s interests include education, street bikes, recreational activities, camping, travel, and family time.

Eddie Olmos

Director of IT

Eddie has been with GoodSuite since February 2016. He brings to GoodSuite over 15 year’s experience working in the Information Technology field, a Bachelor’s degree in Computer Science, and a wide range of knowledge. Eddie oversees the IT Departments operations, monitoring, and IT projects at GoodSuite. He is also a U.S. Navy Veteran who served during Operation Enduring Freedom on board the USS John C. Stennis. Outside of the office he’s a father to two kids and two dogs and never stops rewatching The Office.

Tanya Nakamura

Accounting Clerk

Tanya brings 8 years of accounting experience to GoodSuite. She gratuated from the University of Hawaii Maui. Tanya brings exceptional work ethic to the team. Along with her knowledge of accounting, she’s a team player and is always available to help our team any way she can. Don’t be mistaken by her quiet demeanor, she’s a strong competitor with integrity first in mind and always works at the speed of business to serve our internal and external customers. In her free time,Tanya likes to challenge herself through playing all type of games, such as board games, puzzles, and computer games.

Colby Noji

Vice President of Service

Colby has been in the copier industry for 27 years. With a degree in electronics and various network certifications, he brings a lot of industry knowledge to GoodSuite. Colby is certified on the following brands: Sharp, Xerox, HP, Samsung, Brother, Oki, Kyocera, Konica Minolta, Canon, and Risograph. He has great customer communications skills and is a strong leader, team player, and self-starter. Outside of the office, Colby likes to bowl, exercise, watch sports, and make trips to Vegas when he gets the chance.

Colby Noji

Vice President of Service

Colby has been in the copier industry for 27 years. With a degree in electronics and various network certifications, he brings a lot of industry knowledge to GoodSuite. Colby is certified on the following brands: Sharp, Xerox, HP, Samsung, Brother, Oki, Kyocera, Konica Minolta, Canon, and Risograph. He has great customer communications skills and is a strong leader, team player, and self-starter. Outside of the office, Colby likes to bowl, exercise, watch sports, and make trips to Vegas when he gets the chance.

Thomas Chacko

Controller

Thomas Chacko holds a master’s degree in Accounting and brings more than 15 years of industry experience to GoodSuite. He has held a variety of roles, which enable him to identify areas of opportunity and solutions quickly. His honest, humble yet determined personality makes him an invaluable resource. Thomas has always enjoyed sports. Highlights of his high school baseball career include pitching two no-hitters. In his free time, he plays both basketball and softball in recreational leagues. He also loves cooking, experimenting with new recipes all the time. If he is not playing sports or cooking, you can find him exploring nature with his family.

Stuart Fratkin

Executive Vice President

You may recognize Stuart from his previous career as a professional actor in which he amassed over 20 years’ experience in entertainment. Most notably, guest starring on Friends, N.Y.P.D and Judging Amy several times. He co-starred in the films Teen Wolf Too as “Stiles” and the cult classic Ski School as “Fitz”. He starred in his own TV series in 1989-1990 called They Came From Outer Space.

In 2002, wanting to transition to a career that could provide steadier income for his family, he started as a Xerox Account Manager. He worked his way up to Training Manager and began his role as Sales Operation Manager with Copier Headquarters in 2006. He was promoted to Vice President of Agency Operations in 2010 and to his current position as Executive Vice President in 2015. Stuart’s main focus is training his sales staff to bring levity to every situation you are in, people always remember who made them laugh. He is focused on being the anti-salesman; creating relationships and reasons to make the office easier to work in, which are always more beneficial than a quick sale.

Dan Strull

Founder / CEO

After graduating from the Marshall School of Business from USC, Dan worked in various roles at Xerox Corporation for 11 years learning the industry before starting Copier Headquarters, now GoodSuite in 1998.

Dan’s focus from day 1 has been to provide the best level of customer service at the speed of business. Dan’s ambition to be the number one vendor in the area is by trying to find a way to improve the level of service by thinking of creative ways and using dynamic consumer tools to stay ahead of the market.

Dan is proud of what he has built and has used the company success to be a beacon in the community and give back. The company feels that giving time and effort is more important and the company provides two days a year for Volunteer Time Off to serve the community. After all, if you are not giving, you are not living.

Christianne Strull

CFO

Christianne Strull graduated from the Marshall School of Business at the University of Southern California. She has been GoodSuite since its infancy, and her role has expanded along with the company. She is excited to see the growth and transformation of GoodSuite has managed over the years. Christianne enjoys spending time with her family, their dogs and attending USC football games, among other pursuits.

Dan Strull

Founder / CEO

After graduating from the Marshall School of Business from USC, Dan worked in various roles at Xerox Corporation for 11 years learning the industry before starting Copier Headquarters, now GoodSuite in 1998.

Dan’s focus from day 1 has been to provide the best level of customer service at the speed of business. Dan’s ambition to be the number one vendor in the area is by trying to find a way to improve the level of service by thinking of creative ways and using dynamic consumer tools to stay ahead of the market.

Dan is proud of what he has built and has used the company success to be a beacon in the community and give back. The company feels that giving time and effort is more important and the company provides two days a year for Volunteer Time Off to serve the community. After all, if you are not giving, you are not living.

Nasim Attaripour

Marketing Coordinator

Nasim brings 5 years of Graphic Design experience to GoodSuite and has been with the company for a year now. She minored in Psychology and received her Bachelor of Fine Arts with a concentration in Graphic Design from California State University, Fullerton. Nasim is extremely detail oriented, creative, and loves building relationships. Nasim is a big asset to company and her strive to constantly learn more has allowed her to grow from her original position as an Administrative Assistant to her new position as Marketing Coordinator. Nasim is a big Foodie and is constantly searching for new places to dine and has a passion for traveling to new places and learning about new cultures when given the chance.

Michael Shoop

Field Service Supervisor

Field Service Supervisor Michael is a Sharp Master Technician. If you aren’t familiar with that term, it’s a bit like winning Iron Chef – the best of the best. There aren’t a lot of them around. He is a veteran and was with AOA for 30 years. His main service area will be Ventura County. He is also very committed to his customers, and always seeks to provide world class service.

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Sarah Steiger

Admin Manager

Sarah was with AOA for over 30 years. As the admin manager, she wore many hats. She handled contract billing, bids, accounts receivable and supply ordering, among many other things. She has a good relationship with her customers and makes taking caring of them her top priority. You won’t believe it to look at her, but she has 10 grand-kids.

Hector Sevilla

Managed Services Consultant

Hector brings a proven track record of dedicated customer service and value-driven results for his clients. He studied Marketing and Business Administration while on an athletic scholarship for wrestling at the University of Colorado. Hector has over ten years consultative sales experience with a strategic focus throughout the Greater Los Angeles area. Hector has leveraged the ability to satisfy the most rigorous customer interactions, which led him to the Technology Industry, where he has gained knowledge and continues to learn, making him an invaluable resource to business owners he engages with.

Lerik Thongham

Managed Services Consultant

Bio will go here

Mark Marmorstein

Account Manager

Mark has been in Sales and Sales Management for 38 years and 11 years in the Office Solutions Industry. He graduated from Fullerton College and is trained on Xerox, Ricoh, Kyocera, and all Corporate Direct. Mark brings a wealth of experience in Professional Sales and Management, customer service, and is a leading sales professional in follow up and customer satisfaction. Mark also has an adventurous side, and has walked on 10 feet of hot coals at an Anthony Robbin’s seminar.

Gary Dergazarian

Vice President

Gary brings 15 years of experience in the technology, office software, and equipment world. He is a business development professional and a workflow solution solver with proven success as a sales leader in services and technology organizations. Gary has been one of our Top selling producers and strategists year after year. He possesses major strengths such as excellent communication skills and business acumen. Gary is passionate, dedicated, and creative. He thrives when working with other business leaders to find innovative ways to create better efficiency and productivity in their offices, and he is comfortable providing solutions for many different types of industries. He is an avid fisherman and outdoors man. When he is not problem solving, Gary loves to hike, golf, and enjoys cycling.

Jeff Wagner

Account Manager

Jeff Wagner joins GoodSuite from Advanced Office Automation (AOA) and brings great sales momentum.

Ken Sikes

Technician

Ken is our San Luis Obispo technician. He has quite the varied experience and interests, not the least of which is botany, and has taught university level classes.

Dan Strull

Founder / CEO

After graduating from the Marshall School of Business from USC, Dan worked in various roles at Xerox Corporation for 11 years learning the industry before starting Copier Headquarters, now GoodSuite in 1998.

Dan’s focus from day 1 has been to provide the best level of customer service at the speed of business. Dan’s ambition to be the number one vendor in the area is by trying to find a way to improve the level of service by thinking of creative ways and using dynamic consumer tools to stay ahead of the market.

Dan is proud of what he has built and has used the company success to be a beacon in the community and give back. The company feels that giving time and effort is more important and the company provides two days a year for Volunteer Time Off to serve the community. After all, if you are not giving, you are not living.