In a new interview with ENX Magazine, GoodSuite Vice President of Customer Service Jodie Grice is highlighted for not only her experience in the fields of printer and copier sales and in cybersecurity services but also for her work in making a difference for the customers she interacts with every day.
In this article, author Erik Cagle speaks to Grice regarding her insight into how providing the best customer service makes all of the difference in keeping customers happy and coming back in the commercial printing industry.
Who is ENX?
Our own Jodie Grice was interviewed by industry titan and publication ENX Magazine, who has been covering the office technology and document imaging industry since 1994. Over the past few decades, the magazine has recognized and profiled companies and individuals alike who are involved in furthering, developing, and innovating in the industry, which has seen remarkable growth in the past several years.
GoodSuite’s Customer Service Raises the Bar
ENX Magazine talks to Jodie Grice about her unique approaches to keeping customers happy, satisfied, and calm in heated situations. Before she came to GoodSuite as the Senior Vice President of our Customer Service division seven years ago, Grice spent 30 years working in customer service with Xerox.
Over her many decades in the field, Grice has come across customers all of kinds - and many with varied concerns or complaints. She says her approach to providing the best customer service experience is simple. She always tries to understand where the customer is coming from, where they want to be, and determines how to get them there.
Grice, who is also one of ENX Magazine’s 2022 Difference Makers, is quoted within Cagle’s highlight as noting that: “Turning an irate customer at the beginning of a phone call into a customer who is appreciating that I am trying to resolve their issue, and having them laughing by the end of the call, is very rewarding. I laugh at my own humor, so I feel everyone should join in. It’s not handling people; I just try to empathize, understand and try to resolve. That makes it a win-win for everyone.” It’s this sort of approach that really sets Grice and GoodSuite’s customer service and care apart.
Jodie Grice: A Keystone of GoodSuite
At GoodSuite, we’re all about our people - whether that’s our employees or our clients. With seasoned industry professionals at our helm, we make it our mission to provide the services, products, and customer care that only keeps customers coming back for more, but leaves them with an entirely positive and satisfactory experience with us.
It’s people like Jodie Grice, whose parents also worked at Xerox for decades before she got her start with them, and later on, our company, who really set GoodSuite apart. When you work with us for all of your printing and copier needs or the best cybersecurity services available, we’ll provide you with passionate and knowledgeable service, so that you and your business are left with a decision you can all be proud of. See what GoodSuite can do for your business today!